Delivery Information

Mainland UK Delivery prices to-date are:

All delivery prices, options and services used are subject to our discretion; we have provided the best prices we can to cater for common orders, and on many options we actually make a lose regarding revenue and as such we reserve the right to change the options or service selected and / or charge additional costs to you that we may incur.

Total Basket Amount

Standard Delivery

Royal Mail 1st Class

(RM24)

Tracked

Royal Mail 1st Class

(RM24) 

Parcel Force

Delivery Time

3 - 5 Days

1 - 2 Days

1 Day (inc. Saturday)

1 Day (excl. Saturday)

Up to £20

£3.34

£3.95

£5.95

£12.95

£20 to £50

FREE

 

£3.15

£5.95

£50 to £100

FREE

Northern Ireland is regarded as mainland UK for all Royal Mail services ONLY.

What does this mean in terms of typical Live Food orders?

 

Go-Large Cultures

Standard Delivery

Royal Mail 1st Class

Royal Mail 24 

(RM24) Tracked

 

Parcel Force

1 to 3

£3.34

£3.95

£5.95

£12.95

5 +

FREE

£3.15

£5.95

 

What are the Delivery Options?

 

Standard Delivery:            3 – 5 day delivery on all non-live food order via 2nd Class Royal Mail (Royal Mail 48 - RM48). Live food orders are send via 1st Class Royal Mail (Royal Mail 24 - RM24), however these order do not take priority and are dealt with on a first come first serve basis.

Royal Mail 1st Class (RM24):         1 – 2 day service via 1st Class Royal Mail (RM24). These order will take priority over all standard delivery orders and will be sent out for delivery the same day*.

Royal Mail 24 (RM24) Tracked:       1 day service via Royal Mail*. Tracking information will be provided by the Royal Mail. With this service you can provide us with instructions on where you would like your parcel placed if you are not home.

Next Day Courier: Guaranteed next day delivery on all orders *, **. We will either use the Parcel Force or UKmail or Royal Mail Special Delivery. Sent out on a Monday to Thursday for Tuesday to Friday delivery only. Non-Mainland UK & Republic of Ireland (up to 19KG, orders over this weight may incur additional charges):

 

We only guarantee live on arrival when using the Next Day Courier or Royal Mail Special Delivery services. Even though 93% of all Royal Mail 1st Class (RM24) orders turn up the following day, delays have been reported to us of up to 5 days. We have no control over the 1st (RM24) or 2nd (RM48) (standard delivery) Class Royal Mail services, they are non-tractable, and are your choice to use them.

Please note that we are unable to give the Royal Mail instructions to where you would like a parcel left if you are out, unless you choose the Next Day (RM24) service. The Royal Mail do however have a solution for this, please visit the following link for more        information: www.royalmail.com/personal/receiving-mail/delivery-to-neighbour

*      Providing that the order is placed before 1 p.m., all orders after this time will be sent out on the next working day (Monday to Friday only).

**     All 24hr Next Day non-mainland UK orders may take 48hr to reach the final destination depending on location and available services.

 

Non UK Orders

 

Please note that we provide no guarantee or compensation for lost parcels. We have provided a Track & Signed for option, however you must insure that your postal service provides these options too. For further information and advice please contact us prior to placing your order. You are welcome to arrange you own collection and delivery.

Damaged Items

All damaged items must be reported to us upon receipt of you order, or within a reasonable time period. The outcome of the claim will depend upon the delivery option that was chosen and the products. We only guarantee live on arrival when using the Next Day Courier or Royal Mail Special Delivery services. There is no compensation on 1st (RM24) or 2nd (RM48) class services, these are provided to you at cost price using basic packaging to keep the price low in order to save you money.