Delivery Information

Christmas Delivery Times: 

Tuesday 19th - Last Standard Delivery

Thursday 21st - Last Royal Mail 1st Class24hr Next Day

Friday 22nd - There is an option for delivery on Saturday at an additional cost (order must be placed by 11am)

Wednesday 27th & Thursday 28th - Royal Mail 1st Class & 24hr Next Day

Friday 29th - Royal Mail 1st Class or There is an option for delivery on Saturday at an additional cost (order must be placed by 11am)

Mainland UK Delivery prices to-date are:

 

Total Basket Amount

Standard Delivery

Royal Mail 1st Class

RM 1st Class

Signed For 

24hr (48hr*) Next Day

(Tracked)

Up to £20

£2.49 (Small Items)

£3.39 (Live Food)

£3.95

£5.49

£7.95

£20 to £50

FREE

 £1.99

£3.95

£6.95

£50 to £100

FREE

FREE

£3.95

£4.95

£100 +

FREE to all non-urgent orders, otherwise £4.95. Mainland UK only. Please enquire with regards to non-mainland orders.

Saturday or AM delivery is available on the 24hr (48hr*) Next Day service for an additional £7.95.

Northern Ireland is regarded as mainland UK for all Royal Mail services ONLY.

What does this mean in terms of typical Live Food orders?

 

Go-Large Cultures

Standard Delivery

Royal Mail 1st Class

RM 1st Class

Signed For 

24hr Next Day

(Tracked)

1 to 3

£3.39

£3.95

£5.49

£7.95

4 +

FREE

£1.99

£3.95

£6.95

 

What are the Delivery Options?

 

Standard Delivery:            3 – 5 day delivery on all non-live food order via 2nd Class Royal Mail or MyHermes. Live food orders are send via 1st Class Royal Mail, however these order do not take priority and are dealt with on a first come first serve basis.

Royal Mail 1st Class:         1 – 2 day service via 1st Class Royal Mail*. These order will take priority over all standard delivery orders and will be sent out for delivery the same day*.

Signed For / Tracked:       1 – 5 day serviceAll orders under £25 will be sent via the Royal Mail Signed For service. Orders above £25 will be send via a Tracked & Signed For service via the Royal Mail or UKmail.

24hr Next Day (Tracked): Guaranteed next day delivery on all orders *, **. We will either use the Royal Mail or UKmail. Sent out on a Monday to Thursday for Tuesday to Friday delivery only, unless you have chosen the Saturday Service. Heat Packs may be used during the cold periods. Non-Mainland UK & Republic of Ireland (up to 19KG, orders over this weight may incur additional charges):

          £16.95: Northern Ireland, Isle of Wight, Isles of Scilly & Scottish Highland (plus some surrounding areas***).

          £19.95: Republic of Ireland, Isle of Man, Channel Islands and Scottish Isles

We only guarantee live on arrival when using the 24hr Next Day (Tracked) service. Even though 93% of all Royal Mail 1st Class orders turn up the following day, delays have been reported to us of up to 5 days. We have no control over the 1st or 2nd Class Royal Mail services (including Signed For), they are non-tractable, and are your choice to use them.

Please note that we are unable to give the Royal Mail instructions to where you would like a parcel left if you are out. The Royal Mail do however have a solution for this, please visit the following link for more        information: www.royalmail.com/personal/receiving-mail/delivery-to-neighbour

*      Providing that the order is placed before 1 p.m., all orders after this time will be sent out on the next working day (Monday to Friday only).

**     All 24hr Next Day non-mainland UK orders may take 48hr to reach the final destination depending on location and available services.

***   As defined by UKmail Post Code Zones.

UKmail Post Code Zones

Zone A

All postcode areas in England & Wales

Zone B

DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD, AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39, PA 1 to PA 19, PH 1 to PH 3

Zone C

AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50. Northern Ireland (BT)

Zone D

HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands

Zone E

Republic of Ireland *

Next Day Zones

 

Non UK Orders

 

Please note that we provide no guarantee or compensation for lost parcels. We have provided a Track & Signed for option, however you must insure that your postal service provides these options too. For further information and advice please contact us prior to placing your order. You are welcome to arrange you own collection and delivery.